Common CAD Users and Manager Issues
Key Features
Software requirements
Hardware requirements

OTSCM introduced an application environment that allows distribution, installation and maintenance of a complete customer software environment.


OTSCM idea comes directly from customer needs:

  • Customers that has to manage large number of CAD workstations and laptop
  • Customer that has large number of designers from different disciplines

Customer performs tasks like:

  • Installation
  • Maintenance
  • User profiling
  • Helpdesk
  • Data Analys 

Common CAD Users and Manager Issues

  • IT has no knowledge about CAD requirementsand designer’s processes
  • Users, very often, require administrative rights to perform very common task on theirs workstation
  • Not all Autodesk software can manage configurations inside standard deployment
  • Any modification on software configuration require to deal with IT stuff increasing the time of execution
  • Users and Workstations groups for IT (Microsoft Active Directory) does not reflect the functional design groups
  • CAD Manager has no direct control on software installed when created a new workstation asset inside a company

Key Features

  • Managing of Installation and maintenance for Autodesk® software;
  • Multisite distribution of installation images;
  • Creation of installation and maintenance tasks can be performed:
  • Locally by Users using the local client
  • Remotely by Administrators/Cad Managers using a centralized control panel.
  • Enterprise infrastructure integration and independence (Active Directory, Language and Region settings, OS Software versions, Autodesk Software version)
  • Users and Workstations profiling, in order to maintain uniform workspaces and settings.
  • Data collection and information management retrieved from the monitored workstations.
  • Reporting: offer the possibility to create reports and usage statistics.


OT SCM Technology

Software requirements

  • Central Server:
  • Windows Server 2008 R2 or newer
  • SQL Server 2008 R2 or newer
  • IIS 7 or newer
  • FileSystem disk space > 50 GB*
  • Site Server
  • IIS
  • FileSystem disk space > 50 GB*
  • HTTP Connectivity to Central Server
  • Client
  • HTTP Connectivity to Site Server


Hardware requirements

  • Intel® Pentium® 4 or AMD Athlon™ processor, 2 GHz or higher (Pentium 4 or AMD 64-bit dual-core processor, 3 GHz or higher recommended)
  • 2 GB RAM (4 GB recommended)
  • 100 GB disk space (200 GB recommended)
  • OTSCM is based on Microsoft .NET Framework 4


OTSCM Server

OTSCM Server is divided in three software:

1. OTSCM Information Dispatcher
IIS Web Application for communication between clients and servers
2. MSSQL SQL Server
Data repository and report management with MSSQL Reporting Services
3. OTSCM Manager Console
Central point of administration, the administrator can view all the data related to one user, user profile, workstation, group and send Task single users/workstation or selection of them


Server Task Editor

The Task Editor is a complete IDE for task development. Is possible to manage:

  • General information (description, start message, splash screen, ecc)
  • Visibility condition
  • Requirement condition
  • User Impersonation
  • Execution Code: the “script” to launch with administrative rights on the workstation

The administrator can publish the Task for all the sites or for a specific site and also can give the possibility to a user group to view and use the Task with the OTSCM Client.




Server HelpDesk

Designer User Feature

  • Ability to attach Screenshots and / or attach files
  • Ability to report a priority level
  • Open new ticket and / or processing and / or closed
  • Creation of Help DeskTicket based on HelpDesk Chat
  • Chat in real time with staff HelpDesk




HelpDesk User Features

  • Ability to manage tickets
  • Technical assignment
    • Track duration
    • Changing the status (pending, response provider, taking charge, closing, etc.)
  • Ability to initiate corrective actions remotely on users’ workstations by running task OTSCM
  • Ability to obtain reports




The client give to the user the ability to run Tasks and also to chat with the Help Desk and track the tickets. The Client is composed by two components:

  • OTSCM Client Interface: is the software UI where the user can launch tasks, start at the user logon with the user account.
  • OTSCM Client Task Executor: is the Windows Service that exec the tasks, is logged as “Local System” with automatic Start when system startup.




Task OT SCM estimate time Normal estimate time
OTSCM Server Installation 5 gg 0
ADSK Product deployment preparation for main site 2-4 hr (for each product) 1-4 hr (for each product)
ADSK Product deployment preparation for each other site 0 hr 2-4 hr (for each product)
ADSK Product installation and configuration for 20 users/workstation non local site 3 hr 20 hr
ADSK Product installation and configuration for 20 users/workstation on remote site 3 hr 20 hr+ transfer or
40 hr on remote desktop
MaintenanceTasks performed by Users 0hr ~30m
Collect system data for Reports for 20 users/workstations 0 hr 4 hr

(Sample case)